Tenant Maintenance Request Portal

If you've tried fixing it yourself and still need help, submitting maintenance requests is easier than ever in our tenant portal. The site is mobile friendly (no downloads) and offers many features we're sure you'll love!

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How to Submit a Maintenance Request (Meld)

Step 1:
Use the link sent to you by your Property Manager to set up an account in the new portal.

Step 2:
Use the blue button near the upper right to make a maintenance request… these are known as a “meld” in the system.

Step 3:
Fill out all the details for your maintenance request/meld, like category, description, and location.

Step 4:
Submit your request. If you need to be present for the maintenance request/meld, the system will automatically take you to a scheduling window where you can pick the times that are most convenient for you.

Step 5:
Our Maintenance Coordinator will assign your request to the appropriate vendor who will proceed with scheduling the appointment.  You’ll receive notifications throughout the process by email and text.


With Premier Property Management, you can…

See the status of your current and past requests.

Send chats to our coordinator and the vendor.

Reply to notifications via text message.

Review your vendor once the job is complete to help assure that vendors are performing to Premier Property Management’s high standards.